Identified - Expected Fix Date: TBD

11/12/2020: Orange County, CA is experiencing delays with searches, as all the branches are now closed and all work is going through the main courthouse. Our researchers can still complete work, but please expect delays until all branches reopen. At this time, there is no ETA for the branch re-openings.
Nov 13, 00:16 UTC
Identified - Expected Fix Date: TBD

11/5/2020: On Monday, November 2nd the Kentucky Chief Justice put out an emergency order requiring all "red zone" counties to shut down court hearings and other non-essential in person services. This is a result of a color coding system the state has implemented for each county based on the number of new COVID cases. There are four possible colors - green, yellow, orange, and red - with green being the least amount of new cases and red being the highest amount. At this point in time, over half of Kentucky counties are in the “red zone.” However, our researchers have observed that this doesn’t necessarily mean that all “red zone” counties are closed. Similarly, researchers have observed that there may be limited access in some “green zone” counties. This is because each county is determining whether or not to allow public access, which so far has varied greatly by county.

The Chief Justice’s emergency order has no indication as to the length of time that courts are required to be closed. As such, this entire week our researchers have been trying to obtain as much information from the courts to prepare for the potential impact. However, the court's next status update may not be available until Monday, November 9th.

We are tracking all Kentucky court closures here: https://courts.checkrstatus.com/. The website will be updated as we become aware of new closures. Please make sure to check the website for updates on which Kentucky counties are closing and reopening.

A map of all of the zones in Kentucky can be viewed here: https://govstatus.egov.com/kycovid19
Nov 5, 22:20 UTC
Identified - Expected Fix Date: TBD

10/12/2020: The Marin, CA court has reopened, but there is limited capacity allowed in the courthouse. In addition, researchers utilize the PAT to locate case information, but must rely on the clerks to confirm DOB and case details. The clerks are severely delayed due to months of closure, which has caused us to develop a backlog in this county. Unfortunately, clerks will not respond to our researchers' requests to expedite searches and in fact, become less helpful the more our researchers reach out. As a result, possible case details in Marin are extremely delayed.

We apologize for the inconvenience this may cause you and hope that you understand that we - and the rest of the research community - are at the mercy of the clerks.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 12, 18:46 UTC
Identified - ETA: Unknown

10/6/2020: As many of you have noticed, possible case details out of Gwinnett, GA are severely delayed. Increased TAT was already an issue because of the pandemic, but starting last week our researchers ran into even more challenges that are impacting their ability to complete work. In addition to a high number of individuals requesting files, the court has implemented the following restrictions:

- The clerks have instituted a 10 file-pull *per day* limit for each person. This was already a standing rule, but is now being strictly enforced.
- Clerks are providing researchers with entire files and all court documentation when files are ordered, researchers must sort through and locate the required case information needed.
- Researchers are limited to 30 minutes to view files.
- Researchers are now prohibited from taking pictures of documents in the files. All information must be handwritten.
- The number of public access terminals (PATs) has been reduced from 4 to 2.
- Chairs have been removed from the PATs.
- Researchers are limited to 30 minutes at the PAT. If this rule is broken after the third warning, researchers stand to be banned for a week. If this rule is broken after the fourth warning, researchers stand to be banned for 30 days.

Our researchers are meeting on the issues in Gwinnett daily in an attempt to devise a plan to increase capacity, but do not have an update at this time.

We sincerely apologize for the inconvenience this may cause and will continue to work with our researchers to try to increase capacity as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 6, 20:35 UTC
Identified - Tentative ETA: 10/13/2020

10/2/2020: Over the past several weeks, San Bernardino's public access system has become increasingly unresponsive. At first it would go down for a few minutes. Unfortunately, the situation has worsened recently and the public access system is now unavailable for hours at a time. The entire research community is affected and these search requests are further delayed as researchers compete for court resources. As a result, possible case details in San Bernardino are heavily delayed.

Our researchers addressed the issues with the court, but the clerks and supervisor only told them that the IT team is aware of the problem and is working on it. The court told our researchers that the public access system is in need of software upgrades and the lack thereof is causing the system to crash. The court is tentatively aiming to install the needed updates over the next court holiday, October 12th (Columbus Day/Indigenous Peoples' Day). Unfortunately, the system will continue to have outages until the necessary upgrades are installed. Please expect heavy delays on possible cases out of San Bernardino.

We apologize in advance for the inconvenience and will continue to work with the court to try to resolve this delay as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 2, 17:38 UTC
Update - Please be aware that we have updated the link to the court closure page. We are no longer using the spreadsheet. Instead, we are using the link listed below.
Apr 9, 17:04 UTC
Identified - Due to the volume of court closures, we will be updating the below link with newly identified closures in real time. Please refer to the link below for all identified court closures going forward.

https://courts.checkrstatus.com/
Mar 17, 19:13 UTC
Update - Please expect delays for criminal orders out of: China, Guam, Germany, Italy, France, Spain, and Poland.
Apr 2, 00:53 UTC
Update - In addition to delays in China and Italy, please expect delays for criminal orders out of Poland.
Mar 17, 22:53 UTC
Identified - Expected Fix Date: TBD

Please expect delays for criminal orders out of China and Italy. International employment/education verifications may also be intermittently delayed depending on school/business closures at the time verification attempts are being made.
Mar 13, 20:19 UTC
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020
Resolved - 11/23/20: The court has resolved the issue related to slowness of the public index. Service has returned to normal and we are currently working to complete all pending searches as quickly as possible.
Nov 23, 21:19 UTC
Update - 11/18/2020: In our last update we said that things are improving in Los Angeles, but that isn't the case. The public index is still incredibly slow, and this is impacting our researchers' ability to complete searches. We aren't sure when TAT will return to pre-slowdown levels because the courts haven't been very responsive to our researchers. It should be noted that the public index has consistently performed well for many years, so we're not sure why it suddenly degraded on November 5th.

Here's the latest update:

Our researchers added additional resources last Thursday, November 12th to supplement research conducted through automation, which has been severely affected by the public index slowdown. Six in-court researchers are using the in-court PATs daily to complete searches, as well as a growing team of on-the-ground researchers. They must make appointments to use the in-court PATs and are only entitled to a 30-minute slot. The court stated that all of their PAT appointment slots are filling up every day. Despite all of the added human effort, a backlog is rapidly growing in Los Angeles.

The Los Angeles Computer Technical Services team has opened a “level 2 escalation” to resolve the issues with the public index. The court would prefer not to have researchers come into the court, so they're taking the matter seriously.

We sincerely appreciate your patience as our researchers navigate this unpredictable situation.
Nov 18, 21:53 UTC
Monitoring - 11/12/2020: Our researchers are in the process of dedicating more resources to Los Angeles and things are improving. They are back to completing levels pre-slowdown and expect productivity to increase going forward. We will continue to monitor the situation and will let you know if anything changes.
Nov 12, 18:42 UTC
Identified - Expected Fix Date: TBD

11/6/2020: Starting yesterday, our researchers noticed that the Los Angeles public index suddenly slowed down. Each step of the research process normally takes half a second but now has delays of several minutes. As a result, they are only able to complete a handful of searches each hour and backlogs are developing. Our researchers are in communication with the court's IT team, who have assured us that they are working on the problem. We apologize for the inconvenience this may cause you and will continue to work with the court on a resolution.
Nov 6, 20:59 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - 11/17/2020: The only outstanding county on this closure update is Menifee, KY, which is still closed, but not due to the election. The county is unfortunately in the “red zone” for new COVID cases. No searches can be completed until the court reopens. Please use this link to track KY courts that are closed due to rising COVID cases: https://courts.checkrstatus.com/.
Nov 18, 00:56 UTC
Monitoring - 11/4/2020: Please see below for an update on the delays and closures in GA, KY, and MT.

Hall, GA: The PAT has been restored and researchers are working through the backlog.
Carter, KY: The public access terminal in the court has been repaired. Researchers are able to conduct full criminal research once again.
Menifee, KY: The court is still closed. No searches can be completed until the court reopens.
Hill, MT: The court has installed the new software and researchers are working through the backlog.
Nov 4, 23:26 UTC
Identified - Expected Fix Date: TBD

10/29/2020: Please see below for a list of delays and closures in GA, KY, and MT.

Hall, GA: The court PAT is not fully functional at this time. As a result, searches with possible records will be delayed. Clear searches can still be completed as normal.
Carter, KY: The public access terminal in the court is down with no ETA on when it will be repaired. No searches can be completed until the public access terminal is restored.
Menifee, KY: The court will not allow any access this week while they are setting up for the election. No searches can be completed until the court reopens.
Hill, MT: The court is installing new software. No searches can be completed until the installation is done.
Oct 29, 23:49 UTC
Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 22:49 UTC
Investigating - Due to scheduled maintenance, the Florida DMV will be offline starting at 4pm Pacific on Friday, Nov. 13 and is scheduled to return at 5am Pacific on Monday, Nov. 16. Florida MVRs will be unavailable during this time.
Nov 9, 17:18 UTC
Nov 16, 2020
Resolved - This incident has been resolved.
Nov 16, 18:42 UTC
Identified - Due to system modernization, the Minnesota DMV will be offline from Tuesday, Nov. 10 at 9pm Pacific until Friday, Nov. 13. MVRs in Minnesota will be unavailable during this time.
Nov 9, 17:13 UTC
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Unresolved incident: [Delay] Orange, CA.

Nov 12, 2020
Resolved - This incident has been resolved.
Nov 12, 17:49 UTC
Identified - Due to scheduled maintenance, the Alabama DMV will be offline on Wednesday, Nov. 11 from 5am until 1:30pm Pacific. Alabama MVRs will be unavailable during this time.
Nov 10, 17:11 UTC
Resolved - This incident has been resolved.
Nov 12, 17:48 UTC
Identified - Many courts across the country will be closed on Wednesday, November 11 in observance of Veterans Day. Some reports will be delayed due to lack of access to courthouses.
Nov 9, 18:16 UTC
Nov 11, 2020

No incidents reported.

Nov 10, 2020