Identified - Expected Fix Date: TBD

10/12/2020: The Marin, CA court has reopened, but there is limited capacity allowed in the courthouse. In addition, researchers utilize the PAT to locate case information, but must rely on the clerks to confirm DOB and case details. The clerks are severely delayed due to months of closure, which has caused us to develop a backlog in this county. Unfortunately, clerks will not respond to our researchers' requests to expedite searches and in fact, become less helpful the more our researchers reach out. As a result, possible case details in Marin are extremely delayed.

We apologize for the inconvenience this may cause you and hope that you understand that we - and the rest of the research community - are at the mercy of the clerks.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 12, 18:46 UTC
Identified - ETA: Unknown

10/6/2020: As many of you have noticed, possible case details out of Gwinnett, GA are severely delayed. Increased TAT was already an issue because of the pandemic, but starting last week our researchers ran into even more challenges that are impacting their ability to complete work. In addition to a high number of individuals requesting files, the court has implemented the following restrictions:

- The clerks have instituted a 10 file-pull *per day* limit for each person. This was already a standing rule, but is now being strictly enforced.
- Clerks are providing researchers with entire files and all court documentation when files are ordered, researchers must sort through and locate the required case information needed.
- Researchers are limited to 30 minutes to view files.
- Researchers are now prohibited from taking pictures of documents in the files. All information must be handwritten.
- The number of public access terminals (PATs) has been reduced from 4 to 2.
- Chairs have been removed from the PATs.
- Researchers are limited to 30 minutes at the PAT. If this rule is broken after the third warning, researchers stand to be banned for a week. If this rule is broken after the fourth warning, researchers stand to be banned for 30 days.

Our researchers are meeting on the issues in Gwinnett daily in an attempt to devise a plan to increase capacity, but do not have an update at this time.

We sincerely apologize for the inconvenience this may cause and will continue to work with our researchers to try to increase capacity as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 6, 20:35 UTC
Identified - Tentative ETA: 10/13/2020

10/2/2020: Over the past several weeks, San Bernardino's public access system has become increasingly unresponsive. At first it would go down for a few minutes. Unfortunately, the situation has worsened recently and the public access system is now unavailable for hours at a time. The entire research community is affected and these search requests are further delayed as researchers compete for court resources. As a result, possible case details in San Bernardino are heavily delayed.

Our researchers addressed the issues with the court, but the clerks and supervisor only told them that the IT team is aware of the problem and is working on it. The court told our researchers that the public access system is in need of software upgrades and the lack thereof is causing the system to crash. The court is tentatively aiming to install the needed updates over the next court holiday, October 12th (Columbus Day/Indigenous Peoples' Day). Unfortunately, the system will continue to have outages until the necessary upgrades are installed. Please expect heavy delays on possible cases out of San Bernardino.

We apologize in advance for the inconvenience and will continue to work with the court to try to resolve this delay as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 2, 17:38 UTC
Update - Please be aware that we have updated the link to the court closure page. We are no longer using the spreadsheet. Instead, we are using the link listed below.
Apr 9, 17:04 UTC
Identified - Due to the volume of court closures, we will be updating the below link with newly identified closures in real time. Please refer to the link below for all identified court closures going forward.

https://courts.checkrstatus.com/
Mar 17, 19:13 UTC
Update - Please expect delays for criminal orders out of: China, Guam, Germany, Italy, France, Spain, and Poland.
Apr 2, 00:53 UTC
Update - In addition to delays in China and Italy, please expect delays for criminal orders out of Poland.
Mar 17, 22:53 UTC
Identified - Expected Fix Date: TBD

Please expect delays for criminal orders out of China and Italy. International employment/education verifications may also be intermittently delayed depending on school/business closures at the time verification attempts are being made.
Mar 13, 20:19 UTC
Past Incidents
Oct 21, 2020
Resolved - 10/21/20: The Montana DMV has recovered from its outage. MVR service has returned to normal activity.
Oct 21, 15:50 UTC
Identified - 10/20/20: The Montana DMV is experiencing server issues and MVRs are not currently available. The DMV has not yet provided an ETA on when it expects to restore service.
Oct 20, 19:49 UTC
Oct 20, 2020
Resolved - 10/20/2020: All Louisiana counties are now open, including Cameron, LA.
Oct 20, 17:29 UTC
Update - 10/15/2020: All Louisiana counties have reopened at this time except for Cameron, LA. No searches can be completed until the court reopens.
Oct 15, 16:58 UTC
Monitoring - 10/13/2020: All of Louisiana is now open except for the below counties:

Tangipahoa
Lafayette
St. Landry
Jefferson
Orleans

Another update will be posted when all Louisiana counties have reopened.
Oct 13, 23:38 UTC
Identified - Expected Fix Date: 10/12/2020

10/8/2020: All Louisiana courts will be closed tomorrow - Friday, October 9th - in preparation of Hurricane Delta. The courts anticipate reopening on Monday, October 12th, but this date could be pushed out depending on how severe the hurricane is. Please note that most counties in Louisiana require in court research, so most searches will not be able to be processed until the courts reopen. However, Orleans, LA is automated and a majority of searches should complete even though the court is closed.
Oct 8, 21:35 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - 10/13/2020: The Jefferson, KY court reopened the week of 9/28/2020 and has been open with restrictions ever since. Please be aware that there are *severe* delays in the county due to extremely limited capacity. Our researchers are still only able to access the court via appointment because of COVID precautions. These appointments are only once or twice a week and are for no longer than 2 hours. In addition, there are only two PATs available to use in court. The courts are not sharing any estimate on when they think the restrictions will be lifted and our researchers have not yet had any breakthroughs on how to increase their capacity within the courts. Please continue to expect severe delays on any pending Jefferson, KY searches.
Oct 13, 23:48 UTC
Monitoring - 9/30/2020: Jefferson, KY has reopened and our researchers have been able to secure appointments for the week. They noted that the barricades around the courthouse are back up, which may be an indication that the courts are planning on closing again. Our researchers are monitoring the situation and will alert us of any changes. At this time, the court is open and they are using their appointments to complete as many searches as possible.
Sep 30, 16:52 UTC
Investigating - 9/22/2020: Due to potential civil unrest regarding the announcement of the Breonna Taylor case, the mayor has declared a state of emergency for Louisville, KY. The courts have closed for the remainder of the week, cancelling any court appointments our researchers and vendors had scheduled. No searches can be completed at this time.
Sep 22, 17:58 UTC
Oct 12, 2020
Resolved - 10/12/20: The DMV maintenance was completed as scheduled. There are no further delays related to Idaho MVRs.
Oct 12, 21:08 UTC
Identified - 10/9/2020: The Idaho DMV is undergoing system maintenance and Idaho MVRs will not be available until at least the evening of Sunday, October 11.
Oct 9, 21:25 UTC
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Oct 8, 2020
Oct 7, 2020

No incidents reported.