Update - 05/13/2021: Alaska is still experiencing outages and there is currently no ETA for when this will be back up and running. We will continue to monitor this and send updates.
May 13, 18:15 UTC
Monitoring - 05/10/2021: Alaska systems are still offline and there is currently no ETA of when it will be back up. Our researchers are in contact with the state and we will continue to monitor this.
May 10, 15:05 UTC
Identified - ETA: TBD

05/06/2021: Alaska has experienced outages this week in its entire court system due to a breach, preventing any searches from being completed. Our researchers are in contact with the state and we will continue to monitor this closely.

*This will affect all searches*
May 6, 14:48 UTC
Identified - 05/13/2021: Starting tomorrow, May 14th at 12:00 PM PST, San Bernardino is going offline as the courts transition onto a new case management system. The court clerks will also not have access to any case information, so our researchers will be unable to complete any searches during this time. This is expected to be back up at 8:00 AM PST on Monday, May 17, 2021.

*This will affect the completion of ALL searches*
May 13, 17:34 UTC
Identified - Current ETA: June 7th, 2021

05/10/2021: The Dekalb, GA county courts are not allowing access at this time. Reports that require our researchers to pull files from the courts cannot be completed at this time. The courts provided a current estimated ETA for 06/07, but we will continue to monitor this.

*This will only affect reports with possible cases*
May 10, 20:13 UTC
Identified - 05/05/2021: South Carolina's online index has been experiencing some technical issues this week which are causing delays. Our researchers are working to fix this issue and completing reports as quickly as possible. We will continue to monitor this.

*This will only affect reports with possible cases*
May 5, 17:46 UTC
Monitoring - 04/23/2021: The Van Zandt, TX County courts are still converting to their new computer system. The courts have allowed limited access by appointment only and our researchers are able to complete some searches this way, but there are significant delays. We will continue to monitor this system outage.
Apr 23, 16:27 UTC
Identified - ETA: Unknown

04/15/2021: Van Zandt, TX County's online system is converting to a new computer system and will be unavailable during this time. We will continue to monitor this system outage.
Apr 15, 20:56 UTC
Monitoring - 04/16/2021 Update

International Criminal: Some countries have opened but will still be experiencing some delays, including Puerto Rico, Bermuda, Canada Provincial jurisdictions, Australia, and United Kingdom.

International Verifications: International employment/education verifications may also be intermittently delayed depending on school/business closures due to COVID; verification attempts are continuing to be made.
Apr 16, 16:43 UTC
Update - Please expect delays for criminal orders out of: China, Guam, Germany, Italy, France, Spain, and Poland.
Apr 2, 00:53 UTC
Update - In addition to delays in China and Italy, please expect delays for criminal orders out of Poland.
Mar 17, 22:53 UTC
Identified - Expected Fix Date: TBD

Please expect delays for criminal orders out of China and Italy. International employment/education verifications may also be intermittently delayed depending on school/business closures at the time verification attempts are being made.
Mar 13, 20:19 UTC
Update - 04/07/2021: There are no changes to the Marin, CA court's status, and there will still be delays to searches with possible cases.
Apr 7, 22:09 UTC
Update - 03/10/2021: There are no changes to the Marin, CA court's status, and there will still be delays to searches with possible cases.
Mar 10, 20:37 UTC
Monitoring - 02/17/2021: There are no changes to the Marin, CA court's status, and there will still be delays to searches with possible cases.
Feb 17, 16:34 UTC
Update - ETA: Unknown

01/25/2021: The courts are now closed. The courts have large backlogs, and they notified our researchers that they do not have the resources to process what they have and are not prioritizing background checks as a whole. The researchers will work to complete the background checks as quickly as they are able.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Jan 26, 18:08 UTC
Identified - Expected Fix Date: TBD

10/12/2020: The Marin, CA court has reopened, but there is limited capacity allowed in the courthouse. In addition, researchers utilize the PAT to locate case information, but must rely on the clerks to confirm DOB and case details. The clerks are severely delayed due to months of closure, which has caused us to develop a backlog in this county. Unfortunately, clerks will not respond to our researchers' requests to expedite searches and in fact, become less helpful the more our researchers reach out. As a result, possible case details in Marin are extremely delayed.

We apologize for the inconvenience this may cause you and hope that you understand that we - and the rest of the research community - are at the mercy of the clerks.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 12, 18:46 UTC
Update - 03/30/2021: Our researchers are still seeing these same delays with both the Superior Court and the State Court in Clayton, GA. There are limited clerk appointments available for all researchers and they are only allowing a certain amount of cases to be released per day, so this is causing ongoing delays. We will continue to monitor this.
Mar 30, 23:20 UTC
Identified - ETA: Unknown

1-14-2021: As many of you have noticed, possible case details out of CLAYTON, GA are delayed. The courts have implemented the following restrictions:

SUPERIOR COURT:
-In this location, it is nearly impossible to get an appointment due to limited court capacity, high
security regulation, and the competition amongst researchers for appointment slots.
-Superior court is operating on an appointment-only basis and each appointment has a 2-hour time
limit.
-Security will turn away researchers if they don’t provide proof of appointment- i.e. email
exchange or by calling the clerks to confirm.
-Appointment slots are on a first come first serve basis.
-This court also only lets in four researchers a day to complete research- two in the morning and
two in the afternoon
-Each Researcher must be escorted to and from the clerk’s department- no one can wander freely
about the campus- Each 2-hour appointment begins the moment the researcher arrives, regardless
of time waiting for clerk escort
-During the appointment time, there is access to the PAT, but we must utilize clerk assistance to
verify DOB’s.
-The system on the PAT in Superior court only has some DOB’s available. If a DOB cannot be
found, then a clerk will need to be consulted to verify them in person.
-Any special sentencing information (i.e. drug testing, community service, etc.) is not listed on
the PAT and requires clerk verification
-Multiple providers have confirmed that within their two-hour appointment window an average of
3 orders (30 records) can be completed.

STATE COURT:
-State court is currently closed and not letting anyone physically in, however, the court is still
offering virtual clerk assistance to obtain copies of case information.
-The PAT system is utilized virtually through the Clayton County website to obtain basic
information for State court cases.
-DOB's are not available and court copies must be obtained for identifiers.
-The clerk is only sending copies for 5 names and/or case numbers per day.
-The clerk also works from home and only goes into the office a maximum of 2 days a week, so if
there are any cases that are on microfilm the vendor then has to wait until the clerk goes into the
office to retrieve the information.
-Our researchers are meeting on the issues in Gwinnett daily in an attempt to devise a plan to increase capacity, but do not have an update at this time.

In addition to these changes, in preparation for inauguration day, security has been drastically increased. As of this week, there are now 5 armed guards at the entry point of the courthouse.

We sincerely apologize for the inconvenience this may cause and will continue to work with our researchers to try to increase capacity as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Jan 14, 16:00 UTC
Update - 03/29/2021: We received a more detailed explanation of the delays in Solano, CA. When our researchers find a possible hit, they must submit their requests to the clerks for any hard files on cases filed prior to 2018, which is causing the delays to continue. All cases filed since 2018 are readily available on the online index. The clerks do not accept rush requests. They will not alter the order of requests or accommodate any plea from the Researcher Community.

We will continue to monitor any changes to the courts and update you here. *Please note that this delay does not affect clear results, only searches with possible cases.*
Mar 29, 17:11 UTC
Update - 03/10/2021: There are no changes to the Solano, CA court's status, and there will still be delays to searches with possible cases.
Mar 10, 20:38 UTC
Monitoring - 02/25/2021: There have been no changes in Solano, CA and we are still seeing delays from the courts. *Please note that this delay does not affect clear results, only searches with possible cases.*
Feb 25, 16:24 UTC
Identified - ETA: Unknown

01/25/2021: The courts are now closed. The courts have large backlogs, and they notified our researchers that they do not have the resources to process what they have and are not prioritizing background checks as a whole. The researchers will work to complete the background checks as quickly as they are able.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Jan 26, 18:08 UTC
Identified - ETA: Unknown

10/6/2020: As many of you have noticed, possible case details out of Gwinnett, GA are severely delayed. Increased TAT was already an issue because of the pandemic, but starting last week our researchers ran into even more challenges that are impacting their ability to complete work. In addition to a high number of individuals requesting files, the court has implemented the following restrictions:

- The clerks have instituted a 10 file-pull *per day* limit for each person. This was already a standing rule, but is now being strictly enforced.
- Clerks are providing researchers with entire files and all court documentation when files are ordered, researchers must sort through and locate the required case information needed.
- Researchers are limited to 30 minutes to view files.
- Researchers are now prohibited from taking pictures of documents in the files. All information must be handwritten.
- The number of public access terminals (PATs) has been reduced from 4 to 2.
- Chairs have been removed from the PATs.
- Researchers are limited to 30 minutes at the PAT. If this rule is broken after the third warning, researchers stand to be banned for a week. If this rule is broken after the fourth warning, researchers stand to be banned for 30 days.

Our researchers are meeting on the issues in Gwinnett daily in an attempt to devise a plan to increase capacity, but do not have an update at this time.

We sincerely apologize for the inconvenience this may cause and will continue to work with our researchers to try to increase capacity as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Oct 6, 20:35 UTC
Update - Please be aware that we have updated the link to the court closure page. We are no longer using the spreadsheet. Instead, we are using the link listed below.
Apr 9, 17:04 UTC
Identified - Due to the volume of court closures, we will be updating the below link with newly identified closures in real time. Please refer to the link below for all identified court closures going forward.

https://courts.checkrstatus.com/
Mar 17, 19:13 UTC
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

Unresolved incidents: [Closure] San Bernardino Planned Outage and Closure, [Outage] Alaska Online System is Down.

May 12, 2021
Resolved - This incident has been resolved.
May 12, 14:19 UTC
Identified - 05/11/2021: The California online DMV is currently offline and MVRs are unavailable at this time. We are in contact with the state on how we can resolve this and will update as we learn more.
May 11, 22:05 UTC
May 11, 2021
May 10, 2021
Resolved - This incident has been resolved.
May 10, 15:05 UTC
Identified - 05/06/21: The Tennessee DMV went offline and MVRs in the State are not currently available. Checkr is in contact with the DMV but we do not currently have an ETA for a resolution.
May 6, 22:32 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 14:32 UTC
Monitoring - 05/05/2021: California, Colorado, and Indiana are back up and running. We are still seeing delays out of New Jersey, and we will continue to monitor this.
May 5, 22:35 UTC
Identified - 05/05/2021: There are significant delays for MVRs on the following DMV sites: California, New Jersey, Colorado, and Indiana. We are working with the state on these sites and will continue to keep you updated as they are back up and running.
May 5, 19:24 UTC
May 5, 2021

Unresolved incident: [Delays] South Carolina Delays.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.