Monitoring - Counties and States experiencing an ongoing delay due to updated processing, staffing, etc.
--AZ: Pima- Court hired new staffing. Please expect delays as they get up to speed.
--CA: Kern- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Riverside- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--IL: Will- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--KY: Jefferson- The court's PAT had a temporary outage. It's now back online. Please expect some delays on orders as they catch up.
--MI: The researchers automation is now fixed across the state, but please expect delays as the researchers catch up in all counties.
--OH: Lake- Mentor courthouse had a cyber attack causing some searches to be delayed. Orders are processing as normal but without the impacted Mentor Courthouse. Expect delays as processing catches up.
Nov 07, 2025 - 20:53 UTC
Update - We are continuing to monitor for any further issues.
Oct 28, 2025 - 14:36 UTC
Monitoring - The Vermont DMV will be performing scheduled maintenance November 6th at 10:00 PM EST for system modernization updates. Service will resume November 10th at 1:00 PM EST. MVRs requested during this time will not be completed until the scheduled maintenance is completed.
Oct 28, 2025 - 14:36 UTC
Update - We are continuing to closely monitor the U.S. Government Shutdown and are actively assessing any impacts this could have on background check processing and related services. We will provide updates as the situation develops and communicate any necessary changes to service delivery.
Oct 09, 2025 - 18:09 UTC
Update - We are continuing to closely monitor the U.S. Government Shutdown and are actively assessing any impacts this could have on background check processing and related services. We will provide updates as the situation develops and communicate any necessary changes to service delivery.
Oct 03, 2025 - 14:22 UTC
Update - We are continuing to monitor for any further issues.
Oct 01, 2025 - 15:03 UTC
Update - We are closely monitoring the U.S. Government Shutdown and are actively assessing any impacts this could have on background check processing and related services. We will provide updates as the situation develops and communicate any necessary changes to service delivery.
Oct 01, 2025 - 14:24 UTC
Monitoring - We are closely monitoring the potential U.S. Government Shutdown that may occur at midnight on Wednesday, October 1st. Our team is actively assessing any possible impacts this could have on background check processing and related services. We will provide updates as the situation develops and communicate any necessary changes to service delivery.
Sep 30, 2025 - 18:22 UTC
Resolved -
This incident has been resolved.
Nov 7, 20:49 UTC
Monitoring -
Counties and States experiencing an ongoing delay due to updated processing, staffing, etc.
--AZ: Pima- Court hired new staffing. Please expect delays as they get up to speed.
--CA: Kern- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Riverside- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--IL: Will- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--MI: The researchers automation is now fixed across the state, but please expect delays as the researchers catch up in all counties.
--OH: Lake- Mentor courthouse had a cyber attack causing some searches to be delayed. Orders are processing as normal but without the impacted Mentor Courthouse. Expect delays as processing catches up.
Nov 5, 21:54 UTC
Resolved -
This incident has been resolved.
Nov 5, 21:48 UTC
Investigating -
Counties and States experiencing an ongoing delay due to updated processing, staffing, etc.
--AZ: Pima- Court hired new staffing. Please expect delays as they get up to speed.
--CA: Kern- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Los Angeles- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Riverside- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--MI: The researchers automation is now fixed across the state, but please expect delays as the researchers catch up in all counties.
--OH: Lake- Mentor courthouse had a cyber attack causing some searches to be delayed. Orders are processing as normal but without the impacted Mentor Courthouse. Expect delays as processing catches up.
Nov 3, 21:20 UTC
Resolved -
This incident has been resolved.
Nov 3, 21:18 UTC
Monitoring -
Counties and States experiencing an ongoing delay due to updated processing, staffing, etc.
--AZ: Pima- Court hired new staffing. Please expect delays as they get up to speed.
--CA: Kern- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Los Angeles- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Riverside- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--MI: The researchers automation is now fixed across the state, but please expect delays as the researchers catch up in all counties.
--OH: Lake- Mentor courthouse had a cyber attack causing some searches to be delayed. Orders are processing as normal but without the impacted Mentor Courthouse.
Oct 31, 20:54 UTC
Resolved -
This incident has been resolved.
Nov 3, 13:49 UTC
Monitoring -
The WY DMV will be performing scheduled maintenance today from 6:00 a.m. PT. MVRs requested during this time will not be completed until the scheduled maintenance is done.
Oct 17, 13:24 UTC
Resolved -
This incident has been resolved.
Oct 31, 22:58 UTC
Investigating -
The LA DMV is currently offline and MVRs are unavailable at this time. We are in contact with the state on how we can resolve this and will notify you of any changes.
Oct 31, 18:26 UTC
Resolved -
This incident has been resolved.
Oct 31, 15:19 UTC
Investigating -
The KY DMV is currently offline and MVRs are unavailable at this time. We are in contact with the state on how we can resolve this and will notify you of any changes.
Oct 29, 21:02 UTC
Resolved -
This incident has been resolved.
Oct 29, 21:28 UTC
Monitoring -
Counties and States experiencing an ongoing delay due to updated processing, staffing, etc.
--AZ: Mohave- The courts have limited staffing, all searches with potential records please expect some delays.
--AZ: Pima- Court hired new staffing. Please expect delays as they get up to speed.
--CA: Los Angeles- The court's PATs have been experiencing intermittent issues. Searches with possible cases will be delayed.
--CA: Napa- The court's PATs have been experiencing intermittent issues, cases with possible cases will be delayed.
--CA: Riverside- The court's PATs have been experiencing intermittent issues. Please expect delays on some orders.
--KY: Simpson- The public access terminal is being replaced. Please expect some delays as the researches catch up.
--KY: Montgomery and Bath- Court closed for Fall Days Festival 10/17-10/20. Searches will resume on 10/21.
--MI: The researchers automation is now fixed across the state, but please expect delays as the researchers catch up in all counties.
Oct 20, 19:54 UTC
Resolved -
This incident has been resolved.
Oct 28, 19:51 UTC
Investigating -
NC is back online.
Oct 28, 14:37 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 21, 21:24 UTC
Investigating -
We are experiencing delays in fulfilling MVRs in NC at this time. You may experience a longer turn around time. We are investigating restoring services to normal processing times.
Oct 20, 22:15 UTC