[Delay] Possible Cases out of San Bernardino, CA
Incident Report for Checkr Data Status
Identified
Tentative ETA: 10/13/2020

10/2/2020: Over the past several weeks, San Bernardino's public access system has become increasingly unresponsive. At first it would go down for a few minutes. Unfortunately, the situation has worsened recently and the public access system is now unavailable for hours at a time. The entire research community is affected and these search requests are further delayed as researchers compete for court resources. As a result, possible case details in San Bernardino are heavily delayed.

Our researchers addressed the issues with the court, but the clerks and supervisor only told them that the IT team is aware of the problem and is working on it. The court told our researchers that the public access system is in need of software upgrades and the lack thereof is causing the system to crash. The court is tentatively aiming to install the needed updates over the next court holiday, October 12th (Columbus Day/Indigenous Peoples' Day). Unfortunately, the system will continue to have outages until the necessary upgrades are installed. Please expect heavy delays on possible cases out of San Bernardino.

We apologize in advance for the inconvenience and will continue to work with the court to try to resolve this delay as quickly as possible.

*Please note that this delay does not affect clear results, only searches with possible cases.*
Posted Oct 02, 2020 - 17:38 UTC